Shipping + Handling

DOMESTIC: 

Shipments are sent via NZPost or Post Haste Courier Service from Auckland, New Zealand. All orders are handmade and take up to three weeks to ship, so please bear this in mind when placing your order. You will be notified via email with a tracking number once your order has been dispatched from the studio. If you have any queries regarding your shipment please contact info@pigmentstudio.co.nz

If your package is lost or stolen we will do everything we can to assist you. However, Pigment Studio are no longer responsible for packages once they are in transit.

INTERNATIONAL: 

Untracked and tracked shipping options are available worldwide. By choosing an untracked service, Pigment Studio will not be held liable for any lost or damaged items. For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. Pigment Studio has no control over these charges or delays and cannot predict what they may be. For more information, contact your local customs office.